Advantages of outsourcing Facility Management services
One of the most important aspects of effective property management is ensuring adequate technical support. While a dozen or so years ago, the most common model was based on technical staff employed directly by the owner or manager of the building, outsourcing facility management services has now become the standard, offering significant benefits for the business.
Cost savings
Cost control is understandably a priority for most companies and is the main reason for outsourcing, which guarantees significant savings in the long term, primarily related to personnel costs, i.e., salaries, employee benefits, and recruitment costs. In addition, the manager is relieved of the need to purchase and maintain technical service equipment and tools. The price of the service also includes specialist knowledge and the opportunity to use the latest technologies. On the other hand, when purchasing consumables or spare parts, the manager can benefit from preferential pricing conditions available to the FM operator.
Flexibility and availability
Outsourcing FM services provides great flexibility in terms of staffing levels and the qualifications required of technical personnel. The property manager is able to adapt quickly to changing conditions and needs, e.g., when a new tenant moves into the building. In addition, in the case of urgent work, it also guarantees almost immediate access to highly qualified services and specialized tools.
Efficiency and simplicity
A company operates most effectively when its employees can concentrate on their work. Delegating FM tasks to an external operator will free up human resources previously involved in the technical maintenance of the company’s assets and redirect them to objectives closely related to its operations. In addition, from the moment the responsibilities are transferred to the FM company, the client discusses all issues related to the service with one person, who is the project coordinator on the part of the technical operator. This greatly simplifies the communication process and saves a significant amount of time.
Quality control
It has become standard practice in FM to include criteria for monitoring the effectiveness of services provided, i.e., KPIs (Key Performance Indicators), in contractual provisions. These allow specific quality objectives for the work performed (e.g., correctness, timeliness) to be set, their fulfillment to be verified, and continuous improvement to be achieved. For property managers, KPI monitoring is a tool for supervising FM service providers and is the foundation for ensuring the efficient operation of managed facilities.
